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At Unique Kicks, we aim to provide a smooth, fast, and transparent shipping experience.

Free Shipping

• Enjoy free tracked express shipping on all orders over €200.
• For orders under €200, a shipping fee will apply and will be calculated at checkout.

Order Processing

• All orders are processed and shipped either on the same day or the next business day, ensuring your kicks arrive as soon as possible.
• Each order is carefully packed and double-boxed to protect your items during transit.
• Express tracking will be provided with each order, allowing you to monitor your shipment’s progress.

Packaging Information

• When an item is labeled "New," it may not include the original box. Please check the item description for specifics.
• If box inclusion is important to you, please contact us via chat, email, or social media, and we’ll gladly confirm what is included with your order.

Customs & Duties

• Some deliveries may incur customs charges, depending on your country’s regulations. Unfortunately, we cannot cover or assist with these fees.
• If you have questions about customs fees, please feel free to contact us, and we’ll provide information as best as we can.

Shipping Issues

• If you experience any shipping issues, rest assured that we are here to support you. Please reach out to us, and we’ll work with you to resolve the situation.

Questions?

• If you have additional questions or concerns about shipping, please don’t hesitate to reach out to us through chat, email, or social media.

Returns and Refund Policy

At Unique Kicks, we strive to provide the highest quality products and customer experience. Please read the following policy carefully to understand our approach to returns.

General Return Conditions

• Final Sale: All purchases are final sale unless an exception is made in specific cases. Returns are only accepted when approved by Unique Kicks in advance.
• Return Shipping Costs: For any approved return, the buyer is responsible for covering all return shipping costs unless otherwise agreed. We strongly recommend using a tracked service to ensure the safe and documented return of the item.

Restocking Fee

• Approved returns may be subject to a restocking fee of up to 25% of the item’s purchase price, depending on the condition of the returned item. Exceptions may apply.

Additional Guidelines

• Condition of Returned Items: Items must be returned in the same condition as received, with no additional signs of wear or damage. Returns not meeting these standards may result in further deductions or return cancellation.
• Refund Processing: Upon receipt and inspection of the returned item, we will notify you regarding the refund, minus any applicable restocking fees and original shipping costs, where applicable.

Legal Compliance

• Our returns and refund policy adheres to all applicable consumer protection
  laws. If you believe your return falls within statutory rights, please contact
  us for assistance.

If you have any questions or need further support, feel free to reach out to us via chat, email, or social media.